Effective Date: [24th August 2024]
At networkexpress.co.in, we strive to ensure customer satisfaction. If for any reason you need to cancel, return, or request a refund, we are here to assist you.
1. Cancellation Policy
- Order Cancellation: Orders can be canceled anytime before they are shipped. Once the order has been dispatched, it cannot be canceled. To cancel your order, please contact us at patilshriram2018@gmail.com with your order details.
- No Fees for Cancellation: We do not charge any cancellation fees if the cancellation request is made before the product is shipped.
- Post-Shipping Cancellation: If the product has already been shipped, you may need to wait until it is delivered and initiate a return as per our return policy.
2. Return Policy
- Returns: We do not accept returns, Hence We accept returns only in the case of products that are defective or damaged upon receipt. Products must be returned in their original condition and packaging, with all tags, accessories, and documentation intact.
3. Refund Policy
- Refund Eligibility: Refunds will only be issued once the returned product has been received and inspected. We will notify you via email regarding the approval or rejection of your refund.
- Refund Process: Once approved, refunds will be processed within 5-7 business days after we receive the returned product. Refunds will be issued to the original mode of payment used for the purchase.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
- Refund Delays: If you do not receive your refund within the specified time frame, please check with your bank or payment provider. If you’ve done this and still have not received your refund, contact us at patilshriram2018@gmail.com.
Shipping Policy
Effective Date: [I24th August 2024]
At networkexpress.co.in, we are committed to delivering your orders in a timely and reliable manner. Below are the details regarding our shipping policies.
1. Shipping Locations
We currently ship within the following countries/regions:
- [List of countries/regions you deliver to]
2. Shipping Timeframes
- Order Processing: All orders are processed within 2-3 business days of receiving the order. During high-demand periods such as holidays, processing times may be extended.
- Shipping Duration: Once processed, shipping times typically range from:
- Domestic Orders: [Mention estimated delivery time for domestic orders, e.g., 3-5 business days]
- International Orders: [Mention estimated delivery time for international orders, e.g., 7-14 business days]
Please note that shipping times may vary based on the destination and the shipping provider’s terms.
3. Shipping Costs
- Domestic Shipping: Shipping fees for domestic orders are calculated at checkout and depend on the size, weight, and destination of your order.
- International Shipping: Shipping fees for international orders are also calculated at checkout. Please be aware that international orders may be subject to additional customs duties, taxes, or fees levied by the destination country. These fees are the responsibility of the customer.
4. Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow up to 24 hours for the tracking number to become active in the carrier’s system.
5. Delivery Issues
- Undeliverable Packages: In the event that a package is deemed undeliverable due to incorrect address information or failure to accept delivery, we will attempt to contact you to resolve the issue. If the package is returned to us, we will refund the cost of the product, excluding shipping fees.
- Lost or Delayed Shipments: If your shipment is delayed beyond the estimated delivery time or lost during transit, please contact us at patilshriram2018@gmail.com. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.
6. Shipping Address Accuracy
It is your responsibility to ensure that the shipping address provided during checkout is accurate. We are not responsible for any delays or losses that occur due to incorrect or incomplete address information.
7. Changes to Shipping Information
If you need to make any changes to your shipping information after placing an order, please contact us immediately at patilshriram2018@gmail.com. We will do our best to accommodate changes if the order has not yet been shipped.
Contact Us for Shipping Inquiries
For any questions related to shipping, feel free to contact us:
Email: patilshriram2018@gmail.com
Phone: 9594081909.
